Introduction

Erone strive to provide the best shopping experience by offering prompt and reliable shipping services, along with a straightforward return policy. By using our website, you agree to the terms outlined in this Shipping & Return Policy.

Shipping Information

We offer shipping to the following locations: India and select international destinations.

  • Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays).
  • Shipping Time: Delivery typically takes between 5 to 10 business days, depending on your location and shipping method.
  • Shipping Cost: Shipping costs are calculated based on the delivery address and the weight of the items ordered. You will be able to view the shipping cost before completing your purchase at checkout.

Shipping Address

Our shipping address is:

Erone
H. No. C21/ 1-34, Mohalla Pishachmochan,
Lajpat Nagar Ward, Chetganj,
Maldahiya, Varanasi,
India

Please ensure that your shipping address is correct at the time of checkout to avoid any delays or issues with your order.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery. If you have any questions regarding your shipment, please contact us at info@eronee.com.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a return or exchange within 14 days from the date of delivery. To initiate a return or exchange, please follow the guidelines below:

Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • You must provide proof of purchase (order number or receipt).

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Sale or clearance items (unless otherwise stated)
  • Custom-made or personalized products

Return Process

To return an item, please contact us at info@eronee.com with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return the product.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake made by us (e.g., wrong item shipped). If the return is approved, we will refund the cost of the item(s) after deducting the return shipping fee.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@eronee.com. We will guide you through the exchange process, and any additional shipping costs may apply depending on the item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@eronee.com with your order number and photos of the damage. We will either replace the item or issue a full refund.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel it. If your order has not been shipped yet, we will do our best to accommodate your cancellation request.

Contact Us

If you have any questions about our Shipping & Return Policy or need assistance with an order, please feel free to contact us: